Exchange & Return

Exchange/ Return Policy

We accept return requests within 48 hours of delivery for products.
All the tags should be intact, the product must not be damaged or used.
Pearloc reserves the right to rejected any exchange or return request based on the policy.

Exculsions :

Discounted or sale products can only be exchanged for the same product in a different size as per availability.
Discounted or sale products cannot be returned under any scenario.
Customised products cannot be exchanged or returned.
Clearance sale products cannot be exchanged or returned in any scenario.

How long does it take to exchange ?

Once you have placed an exchange request, we will review the request and book a pickup within 48 hours
After the product is picked up, it usually takes about 4-6 working days for us to receive and check the product
After the product has been checked, the new product is shipped and reaches you within 2-4days

How long does it take to get the refund?

Once you have placed an return request, we will review the request and book a pickup within 48 hours
After the product is picked up, it usually takes about 4-6 working days for us to receive and check the product
After the product has been checked, the refund is initiated within 24 hours
In case of prepaid orders, the refund will reflect in the original payment source within 7-10 working days
In case of COD orders, you will receive a link from Razorpay through text message and email & you can enter your bank details there for the refund. COD charge of ₹50 will not be refunded.

Can I exchange or return sale/discounted products?

In case you bought a product at a discounted price, it can only be exchanged for a different size.
Returns or exchanges with a different product are NOT accepted - any such requests will be rejected.

My pickup is not happening

After a pick up request is initiated, the pickup usually happens within 48 hours
If you are unavailable at the time of pickup or the pickup gets cancelled for any reason beyond our control more than 2 times, you will be required to ship the product to our warehouse at your own expense.

I received the exchanged product and want to exchange/return it again

You can exchange any product one time only.
If you have any size or fitting issue, mention your vitals, for a custom perfect fit on first exchange.

I have received a damaged product

In case of a damaged product, the exchange or return request must be raised with a photo of the damage within 48 hours of delivery
In case the damage is not reported within 48 hours, the request will be rejected