Exchange and Refund policy
Every Pearloc piece is made for one person. Yours is cut to your measurements after you place the order — it doesn't sit in a warehouse waiting for someone to claim it. So rather than simply taking pieces back, we've built everything around getting you into the one you'll actually wear.
Change the size
Same piece, different size. We collect from your door and deliver the new one. No pickup charge, no shipping charge, nothing deducted.
FreeChange the piece entirely
Not the one? Choose anything else from the collection — any style, any size. Pick a piece of the same value or higher and pay only the difference. We don't limit you to one category.
FreeTake Pearloc Credit — the full amount
Not ready to decide? We'll issue Pearloc Credit for 100% of what you paid for the piece. Nothing deducted for shipping, nothing held back as a handling fee. The entire amount, as a code that's yours.
Full value- Valid for 12 months
- Works on everything — including new arrivals and pieces not out yet
- Use it in one go, or across several orders
- Transferable — pass the code to a friend if you'd rather
Our collection only grows. We design and make our own pieces and we never discontinue them, so whatever you're waiting for will still be here.
The day your order arrives counts as day one. Take the week — wear it around the house, see it in daylight, show someone.
- Pieces should be unworn, unwashed, with tags intact.
- One exchange or return per order.
- Orders paid for using Pearloc Credit aren't eligible for a further exchange or return.
- If your new piece costs less than the original, we aren't able to refund the difference — so do choose something at the same value or above.
Why don't you refund to my bank account?
Because nothing we make is mass-produced. Each piece is cut for the person who ordered it, so a returned garment can't simply go back on a shelf. Pearloc Credit lets us keep exchanges and pickups completely free and give you the full value back, rather than quietly deducting shipping the way most brands do. If we sent something wrong or damaged, that's a different matter — you get your money back.
What if I don't like anything right now?
Your credit is valid 12 months and we add new pieces regularly. There's no rush.
Can I use my credit on a sale piece?
Yes. It works across the collection.
Can I give my credit to someone else?
Yes — pass the code on and they can use it.
How long does an exchange take?
Pickup is usually scheduled within 48 hours of your request, and your new piece ships as soon as the original is collected.
How do I start?
Head to the Exchange & Return portal, enter your order number, verify with the OTP we send you, and pick what you'd like.
Exchanges & Returns
Enter your order ID to exchange a size or initiate a return.
Verify It’s You
Enter the 4-digit OTP sent to your registered mobile number.
OTP valid for 5 mins. Resend OTP
What would you like to do?
Choose an option for your order.
Choose Your Exchange
Received a wrong or badly stitched item? Pick Change Size and select your size — even the same one — and we'll send a replacement. Or swap for a different product entirely.
Select Items to Return
Choose what you'd like to return and tell us why.
Your Refund
Review and confirm your return below.
Please double-check your details — incorrect info may delay your refund.
Exchange Confirmed
Our courier will pick up your current item(s). Your new item(s) will be on their way within 3–5 business days.
Return Request Received
Our courier will pick up your item within 48 hours. Once we receive and inspect it, your refund will be processed.
Request ID: —