Privacy Policy
Welcome to Pearloc (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website www.pearloc.com, make a purchase, or interact with our services, including our mobile app, WhatsApp chat, and marketing platforms.
1. Information We Collect
We collect the following types of information to provide and improve your shopping experience:
a) Personal Information
When you make a purchase or create an account, we may collect:
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Name
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Email address
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Phone number
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Shipping and billing address
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Payment Type (processed securely through our payment partners)
b) Order & Transaction Data
We store order IDs, product details, and transaction history for order fulfillment, returns, and customer support.
c) Device & Usage Data
Automatically collected when you browse our site:
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IP address
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Browser type and version
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Device identifiers
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Pages visited and time spent
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Referrer URLs
This helps us analyze website performance and improve your experience.
d) Cookies & Tracking
We use cookies, Meta Pixel, Google Analytics, and server-side tracking (via Stape.io) to measure engagement and ad performance. Cookies also help in:
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Remembering your cart
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Personalizing recommendations
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Showing relevant ads on Facebook, Instagram, and other platforms
You can control cookies through your browser settings.
e) Communication Data
If you chat with us via WhatsApp (AiSensy), email, or live chat, we may collect message content, timestamps, and contact information for support and service improvement.
2. How We Use Your Information
We use your data to:
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Process and deliver your orders
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Send order updates, confirmations, and tracking information
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Respond to inquiries and customer support requests
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Improve our website, app, and services
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Show personalized ads and recommendations
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Analyze website and ad performance
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Detect and prevent fraud
3. How We Share Information
We never sell your personal data. However, we may share limited data with:
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Payment gateways: Razorpay, PayU, etc. (for processing payments securely)
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Shipping partners: Delhivery, BlueDart, etc. (for order delivery and tracking)
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Marketing platforms: Meta (Facebook/Instagram), Google Ads (for personalized advertising)
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Customer communication tools: AiSensy WhatsApp, Email, and SMS providers
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Analytics providers: Google Analytics, Stape.io (for tracking and performance analytics)
All partners comply with strict data privacy and security standards.
4. Data Retention
We retain your information as long as necessary for:
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Fulfilling your orders
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Providing customer support
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Complying with legal obligations
You can request deletion of your personal data anytime by CLICKING HERE
5. Your Rights
You have the right to:
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Access, correct, or delete your data
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Withdraw marketing consent
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Request a copy of your stored data
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Opt-out of targeted advertising
To exercise these rights, please contact us at support@pearloc.com.
6. Data Security
We use HTTPS encryption, secure payment gateways, and firewalls to protect your data. Access is restricted to authorized personnel only.
7. WhatsApp Communication
By opting into WhatsApp notifications (via AiSensy), you agree to receive order updates, support messages, and promotional content. You can unsubscribe anytime by replying “STOP”.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
9. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Pearloc
Email: support@pearloc.com
Website: www.pearloc.com
Address: f-03 Kanchwala tower Dwarka Nashik, Maharashtra, India